Cancellation And Refund

<style> /* Scoped Styles for Cancellation & Refund */ .ref-container { /* Local Variables */ --ref-primary: #910105; /* Deep Red */ --ref-primary-light: #FFF0F0; --ref-accent: #D4AF37; /* Gold */ --ref-bg: #FCFCFF; /* Page Background */ --ref-text-main: #1A1A1A; --ref-text-sec: #555555; --ref-border: #E0E0E0; --ref-card-bg: #FFFFFF; /* Reset & Base Fonts */ box-sizing: border-box; -webkit-tap-highlight-color: transparent; background-color: var(--ref-bg); color: var(--ref-text-main); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif; line-height: 1.6; width: 100%; max-width: 800px; margin: 0 auto; padding: 15px; } .ref-container * { box-sizing: border-box; } /* Page Header */ .ref-header { margin-bottom: 30px; padding-bottom: 15px; border-bottom: 2px solid var(--ref-border); } .ref-title { color: var(--ref-primary); font-size: 26px; font-weight: 800; margin: 0 0 5px 0; font-family: serif; line-height: 1.2; } .ref-subtitle { font-size: 13px; color: var(--ref-text-sec); font-style: italic; } /* Content Cards */ .ref-section { background: var(--ref-card-bg); border: 1px solid var(--ref-border); border-radius: 12px; padding: 20px; margin-bottom: 20px; box-shadow: 0 2px 8px rgba(0,0,0,0.02); } .ref-heading { font-size: 18px; font-weight: 700; color: var(--ref-text-main); margin-top: 0; margin-bottom: 15px; display: flex; align-items: center; } /* Decorative dash before headings */ .ref-heading::before { content: ''; display: inline-block; width: 4px; height: 18px; background: var(--ref-primary); margin-right: 10px; border-radius: 2px; } .ref-text { font-size: 15px; color: var(--ref-text-sec); margin-bottom: 15px; text-align: justify; } .ref-text:last-child { margin-bottom: 0; } /* Lists */ .ref-list { margin: 10px 0 15px 20px; padding: 0; color: var(--ref-text-sec); font-size: 15px; } .ref-list li { margin-bottom: 8px; padding-left: 5px; } /* Highlight / Links */ .ref-link { color: var(--ref-primary); text-decoration: none; font-weight: 600; } /* Footer */ .ref-footer { text-align: center; margin-top: 40px; padding-top: 20px; border-top: 1px solid var(--ref-border); font-size: 13px; color: var(--ref-text-sec); }</style><div class="ref-container"> <div class="ref-header"> <h1 class="ref-title">Cancellation & Refund Policy</h1> <div class="ref-subtitle">Last Updated: December 2024</div> </div> <!-- Introduction --> <div class="ref-section"> <p class="ref-text"> Thank you for choosing <strong>Kahani Junction</strong>. We strive to provide the best reading and listening experience. As we deal primarily in digital goods and virtual currency, please review our policy regarding cancellations and refunds below. </p> </div> <!-- 1. Digital Goods & Coins --> <div class="ref-section"> <h2 class="ref-heading">1. Digital Products (Coins)</h2> <p class="ref-text"> Kahani Junction uses a virtual currency system ("Coins") to unlock premium episodes and novels. </p> <ul class="ref-list"> <li><strong>Final Sale:</strong> All purchases of Coins are final and non-refundable. Once Coins are added to your wallet, they cannot be exchanged back for real money.</li> <li><strong>Instant Access:</strong> Since Coins grant immediate access to digital content, we generally do not offer refunds once the transaction is confirmed.</li> </ul> </div> <!-- 2. Refund Eligibility --> <div class="ref-section"> <h2 class="ref-heading">2. Refund Eligibility</h2> <p class="ref-text"> While standard purchases are non-refundable, we may consider refunds in specific technical circumstances: </p> <ul class="ref-list"> <li><strong>Double Charge:</strong> If you were charged multiple times for a single transaction due to a technical error.</li> <li><strong>Non-Delivery:</strong> If money was deducted from your bank account but Coins were not credited to your Kahani Junction wallet within 24 hours.</li> </ul> <p class="ref-text"> <em>Note: We cannot issue refunds for accidental purchases or if you simply change your mind after purchasing Coins.</em> </p> </div> <!-- 3. Subscriptions --> <div class="ref-section"> <h2 class="ref-heading">3. Subscription Cancellations</h2> <p class="ref-text"> If you have subscribed to a premium plan (if applicable): </p> <ul class="ref-list"> <li>You may cancel your subscription renewal at any time through your account settings or the app store (Google Play/App Store) settings.</li> <li>Cancellation will take effect at the end of the current billing cycle. You will continue to have access until that date.</li> <li>We do not provide partial refunds for unused time in a billing cycle.</li> </ul> </div> <!-- 4. How to Request a Refund --> <div class="ref-section"> <h2 class="ref-heading">4. How to Request a Refund</h2> <p class="ref-text"> If you believe you are eligible for a refund due to a technical error (Double Charge or Non-Delivery), please contact us within <strong>48 hours</strong> of the transaction. </p> <p class="ref-text"> Please email <a href="mailto:[email protected]" class="ref-link">[email protected]</a> with the following details: </p> <ul class="ref-list"> <li>Your registered Email ID or Phone Number.</li> <li>Transaction ID / Order ID.</li> <li>A screenshot of the payment confirmation.</li> </ul> </div> <!-- 5. Processing Time --> <div class="ref-section"> <h2 class="ref-heading">5. Processing Time</h2> <p class="ref-text"> If your refund request is approved, it will be processed within <strong>5-7 business days</strong>. The amount will be credited back to your original payment method. </p> </div> <!-- Contact --> <div class="ref-section"> <h2 class="ref-heading">6. Contact Us</h2> <p class="ref-text"> For any billing-related queries, please reach out to our support team: </p> <a href="mailto:[email protected]" class="ref-link">[email protected]</a> </div> <div class="ref-footer"> 2024 Kahani Junction. All rights reserved. </div> <div style="height: 20px;"></div></div>